Cancellation & Refund Policy
Clear, transparent rules regarding our 7-day money-back guarantee, cancellations, and payment refunds
1. 100% Risk-Free 7-Day Money-Back Guarantee
At UPSC AI (upsc.ai), we stand behind the academic quality of our platform. If you purchase any initial paid access pass (Basic or Pro, Monthly or Annual) and feel that it does not meet your preparation needs, you can claim a 100% full refund within seven (7) calendar days of purchase.
Simply email our support team at support@upsc.ai with your registered email and transaction reference.
2. Subscription Cancellation & Expiry Rules
UPSC AI access passes are strictly prepaid non-recurring passes:
- No Hidden Auto-Renewals: When your 1-Month or 1-Year pass ends, your payment method is NEVER automatically debited. Your account gracefully reverts to the Free Plan.
- Active Pass Period: If you choose not to renew, your paid features (such as Mains evaluations, high-res PDF downloads, and full syllabus access) remain completely active until your exact validity end date.
- Purchase of New Passes: To prevent accidental double payments, you can purchase a new pass once your existing pass expires.
3. Erroneous Charges & Technical Outages
We provide immediate resolution in the following circumstances:
- Duplicate / Erroneous Charges: If your bank account or UPI is debited twice during gateway checkout, the excess transaction is refunded immediately upon verification.
- Extended Technical Outages: In the rare event of prolonged platform downtime on our end exceeding 48 continuous hours, affected users are entitled to an automatic validity extension or proportional refund.
- Compensating Quota Credits: In cases of temporary AI API timeouts, individual quota credits are automatically refunded to your monthly balance instantly.
4. Refund Processing Timelines & Methods
Once our billing desk approves your refund:
- Refunds are credited directly to your original source payment method (UPI account, Credit/Debit Card, or Net Banking).
- Under Reserve Bank of India (RBI) and standard banking gateway settlement timelines, the credited amount reflects in your account within 5 to 7 business days.
5. How to Submit a Refund Request
UPSC AI Billing & Refund Helpdesk
Fast 6-Hour Ticket Acknowledgment
To request a refund within your 7-day window, email support@upsc.ai with: (1) Your registered email ID, (2) Order ID / Razorpay Payment ID, and (3) A brief note on your request.
Disclaimer: UPSC.ai is an independent educational platform. It is not affiliated with or endorsed by the Union Public Service Commission (UPSC) or the Government of India.